PRIVACY POLICY
At Team SK (Facility Services), we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, service address, etc.
- Usage Data: Website browsing behavior, IP address, device type, and cookies.
- Service Details: Cleaning requirements, appointment preferences, and customer feedback.
How We Use Your Information
We use your information to:
- Process service requests and bookings
- Communicate with you regarding services, updates, or promotions
- Improve our website, services, and customer experience
- Ensure safety, legal compliance, and fraud prevention.
Information Sharing
We do not sell, trade, or rent your personal data. Your information may be shared only:
- With trusted team members or partners necessary to deliver services
- To comply with legal obligations or respond to lawful requests
Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no digital platform can guarantee 100% security.
Cookies Policy
Our website may use cookies to enhance user experience and analyze traffic. You can control cookie preferences through your browser settings.
Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
TERMS AND CONDITIONS
Welcome to Team SK (Facility Services). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
- All service bookings must be made via phone, email, or the website booking form.
- Service appointments are subject to availability and will be confirmed via call, message, or email.
- We reserve the right to reschedule bookings due to unforeseen circumstances (weather, staff availability, etc.).
Payment Terms
- Full payment must be made upon completion of service unless otherwise agreed in advance.
- Accepted payment methods include cash, UPI, online transfer, and digital wallets.
- For large or recurring projects, advance payment or partial payment may be required.
Cancellations & Rescheduling
- You may cancel or reschedule a booking at least 24 hours in advance without any charge.
- Late cancellations (within 24 hours of service time) may be subject to a nominal cancellation fee.
Service Limitations
- Our team will only clean areas and items that are safe and accessible.
- We do not guarantee stain removal in cases where stains are permanent or have caused material damage.
- We are not liable for any pre-existing damage to property or furniture.
Customer Responsibilities
- Ensure water, electricity, and access to the premises are available at the scheduled time.
- Valuables and fragile items should be secured or removed before our team begins work.
- Pets must be kept in a safe area during cleaning or pest control services.
Staff Conduct & Safety
- Our staff is professionally trained and will behave courteously at all times.
- Any misconduct or safety concerns must be reported immediately to our support team.
Governing Law
These Terms & Conditions are governed by the laws of India, and any disputes shall be handled under the jurisdiction of the local courts.
Modifications to Services or Terms
We reserve the right to update or modify our services and these terms at any time without prior notice. Continued use of our services implies acceptance of any such changes.